Do I need to be in Dubai to collect my keys?

No, you do not need to be physically present in Dubai to collect your keys. A power of attorney lets a representative, typically your Orven adviser working alongside a notary, collect the keys, sign the handover documents and complete the snagging inspection on your behalf, the same remote approach used throughout the rest of an off-plan purchase, from reservation to the sale agreement.

How a power of attorney works at handover

The power of attorney you use for handover can be the same document prepared earlier in the process, or a separate one specific to this stage, depending on how it was drafted and notarised. It authorises your named representative to act for you on defined matters, which at handover typically includes accepting the keys, signing the handover certificate and, where relevant, raising snagging items with the developer. Our power of attorney for a remote purchase guide covers how this document is prepared and notarised, including from outside the UAE.

What happens during handover itself

Handover is the point where the developer confirms the unit is ready and transfers possession, alongside final documentation and, where applicable, the title deed process. Our handover checklist guide and our handover and snagging guide cover what this stage typically involves, including a snagging inspection where any finishing defects are noted and raised with the developer for correction.

Snagging without being there yourself

Snagging is usually the part buyers ask about most when handover happens remotely, since it involves a physical inspection of the unit. Your representative, acting under the power of attorney, can carry out or arrange this inspection and raise any issues with the developer on your behalf. Some buyers also ask their adviser to share photos or a video walkthrough of the completed unit before or alongside the formal snagging process, giving you a direct look at the property even from abroad.

What you should confirm before handover day

Before handover, confirm with your adviser exactly what your power of attorney authorises, since a document drafted narrowly for signing the sale agreement may not automatically cover accepting keys or raising snagging items. If it does not, an updated or additional power of attorney may be needed in time for handover, so it is worth checking this well before the expected delivery date rather than at the last moment. Our briefing a power of attorney holder guide sets out what to communicate to your representative so they act exactly as you intend.

ORVEN PROPERTIES

Talk to an Orven adviser

Leave your number: an adviser calls you back or replies on WhatsApp, in your language. No commitment.

Your name

Phone (WhatsApp)

Budget (optional)Best time to call (your local time)

After you collect your keys remotely

Once handover is complete, our first weeks after handover guide and our who handles maintenance after handover guide cover what typically follows, whether you plan to move in yourself, furnish the unit for personal use, or hand it to a property manager for rental from day one.

Working through this with Orven

Tell your Orven adviser as handover approaches, and confirm whether your existing power of attorney covers key collection and snagging.
If needed, an updated power of attorney is prepared and notarised in time for the handover date.
Your representative attends handover, collects the keys, and completes or arranges the snagging inspection.
Any snagging items are raised with the developer for correction, tracked on your behalf.
Your adviser confirms handover is complete and discusses next steps, whether that is move-in, furnishing or rental management.

Message Orven on WhatsApp at +971 52 776 1939 or by email at sales@orvenproperties.com to plan your handover ahead of time, wherever you are based.

FAQ

Can my Orven adviser collect the keys for me? Your adviser can coordinate the process and work alongside a representative authorised under your power of attorney; confirm the exact scope of that authorisation with your adviser ahead of handover.

Does the power of attorney I used to buy also cover handover? Not automatically. Check the specific scope of your existing document with your adviser; an updated or additional power of attorney may be needed for key collection and snagging.

Who checks for finishing defects if I am not there? Your representative, acting under the power of attorney, can carry out or arrange the snagging inspection and raise any issues with the developer on your behalf.

Can I see the unit before formally accepting handover? Many buyers ask their adviser for photos or a video walkthrough alongside the formal process, though this is arranged with your adviser rather than guaranteed as a standard step.

What happens after I collect my keys remotely? The next steps depend on your plans, whether personal use, furnishing or rental management; your adviser can walk through the options once handover is confirmed.